Our Services

Why Choose SAFINITY ?

Pure & Certified Quality – 100% authentic Thai agarwood oil, quality-verified and accompanied by certification documents for every batch.

Long-lasting & Unique Aroma – A deep, warm, and gently sweet fragrance profile with exceptional longevity.

Sustainable & Ethical Sourcing – Cultivated and harvested with environmental care, while generating income for local communities.

Featured Products

Available Sizes of Premium Thai Agarwood Oil

  • Testing Size – 1 ml (≈0.08 Tola)
  • 3 ml (≈0.25 Tola)
  • 6 ml (≈0.5 Tola)
  • 12 ml (1 Tola)
  • 60 ml (5 Tola)
  • 120 ml (10 Tola)

Bulk Option – Over 120 ml (≥10 Tola) up to 1200 ml (100 Tola)

For commercial perfume manufacturers or distributors seeking special deal pricing with reliable and standardized shipping.

Distilled Agarwood Chips (Coarse Powder)

By-product from the agarwood oil distillation process, crushed into coarse pieces rather than fine powder. Ideal for incense making, heating for aroma, or blending in traditional herbal products. Available in bulk with consistent aroma and quality.

Certificates & Test Reports

Reports to verify the purity and safety of every production batch

GC-MS/MS Test Report – Compound profile analysis and screening for synthetic contaminants.

Heavy Metals Test Report – Testing for heavy metals (Pb, As, Cd, Hg).

Physical & Microbiological Quality – Physical parameters and microbiological quality testing.

Safety Data Sheet (SDS) – Regulatory safety information according to GHS/OSHA standards.

Ordering Process & Additional Services

Inquiry / Quotation Request
Customers can contact us directly for product inquiries or quotation requests via.

Official online availability : Amazon / eBay / Etsy

For small quantity orders (≤120 ml / 10 Tola)
customers may proceed through our official online stores above.

  • Payoneer / Bank Transfer or Western Union

Large Quantity Orders (≥120 ml / 10 Tola)

  • Payment terms are based on Letter of Credit (L/C at sight only).
  • The customer shall open the L/C at sight in accordance with the mutually agreed terms.

Shipping & Documentation

  • Once payment confirmation or L/C issuance is received, we will proceed with product shipping and provide export-related documents as mutually agreed in advance.

Shipping Terms & Delivery Conditions

Courier Service
All shipments are handled by DHL Express Worldwide.

  • Orders below 10 Tola → Flat rate USD 70 (worldwide)
  • Orders 10 Tola and above → Free DHL Express (seller covers cost)

Insurance
Full cargo insurance included – covering the full invoiced value of goods.

Lead Time (Preparation & Documentation)
1–3 business days after receiving payment / L/C and completion of export permits .

Transit Time (DHL Express)
Approx. 3–5 business days worldwide (depending on destination).

Delivery Terms
Incoterms® 2020 – DAP (Delivered at Place) via DHL Express Worldwide.

Bulk Orders ≥1200 ml (100 Tola)
Production lead time may extend up to 10 business days, plus 1 business day for export documentation, before DHL Express transit (3–5 business days).

Export Documents Provided

  • Commercial Invoice
  • Packing List
  • CITES Permit (Appendix II)
  • Air Waybill
  • SDS (Safety Data Sheet)

All shipping services are fulfilled via DHL Express Worldwide under standard export compliance and CITES regulations.

Terms of Payment

  • Payment by Irrevocable L/C at sight, issued by a first-class international bank.
  • All L/C documents to be mutually agreed by Buyer and Seller prior to contract.
  • All payments shall be made in USD only.
  • All overseas bank charges shall be borne by each party on their respective side
    (i.e., the buyer pays charges at their bank, and the seller pays charges at their bank).

International Bank Transfer

Bank Name: KASIKORNBANK (KBANK)

SWIFT Code: KASITHBK

Account Holder: SAFINITY CO., LTD.

(Account Number will be provided on Proforma Invoice)

Inspection, Quality Assurance & Warranty

  • Each production lot is manufactured under strict quality standards of traditional hydro-distillation with carefully selected raw materials. Laboratory test reports (e.g., GC-MS/MS, ICP-MS) or third-party pre-shipment inspection may be arranged at the buyer’s request and expense.
  • The seller guarantees authenticity and compliance with export requirements. Natural variations in color or aroma between batches are inherent to the product and do not constitute a defect.
  • The seller’s liability covers only transit loss or damage verified by DHL Express and/or official insurance reports; claims must be filed within seven (7) calendar days of delivery. No claims will be accepted for substitution, alteration, or tampering after receipt.